Help Center
Support for account, moments, and delivery.
Fast answers for the most common questions. If you still need help, reach out and the QC team will respond.
Product informationUpdated April 2026
Account and access
I created an account but did not receive the verification email.
Check spam/promotions first, then request a new verification link from the sign-in screen.
How do I reset my password?
Use Forgot password on the login screen. We will email a secure reset link.
Creating moments
Can I save and finish a moment later?
Yes. Drafts save automatically while you create.
Can I edit a scheduled moment?
You can edit any moment before its scheduled delivery time.
Delivery and notifications
Why did a delivery not send exactly on time?
Most deliveries are exact. If a delay occurs, QC retries automatically and logs status in your timeline.
How do reminder and countdown alerts work?
You control alerts in Settings > Notifications. Enable only the channels you want.
Contact support
Need direct support for your account or delivery issue?
Email us at vera@qcapp.co.