Privacy

QV

Privacy Policy

Effective Date: February 5, 2026

Last Updated: February 5, 2026

1. Introduction

Welcome to QV. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including our SMS-based PIN verification system.

By using QV, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Phone Number: Required for SMS-based PIN verification
  • Account Information: Username, email address, and other registration details
  • Verification Data: PIN codes and verification timestamps

2.2 Automatically Collected Information

  • Usage Data: Information about how you interact with our service
  • Device Information: Device type, operating system, and unique device identifiers
  • Log Data: IP address, browser type, and access times

3. How We Use Your Information

We use your information for the following purposes:

  • Authentication and Security: To verify your identity through SMS PIN verification
  • Service Delivery: To provide, maintain, and improve our services
  • Communication: To send transactional SMS messages, including PIN verification codes and event-based notifications related to scheduled messages
  • Compliance: To comply with legal obligations and enforce our Terms & Conditions
  • Fraud Prevention: To detect and prevent unauthorized access or fraudulent activity

Important: We do NOT use your phone number for marketing purposes. All SMS messages are transactional and necessary for service functionality.

4. SMS Messaging, Scheduled Messages, and PIN Verification

4.1 SMS Communications

QV uses SMS messaging for the following purposes:

  • Sending one-time PIN codes to verify phone number ownership
  • Confirming successful phone number verification and user consent
  • Delivering notifications related to user-initiated, scheduled personal messages
  • Alerting recipients when a scheduled message is approaching or becomes available

SMS messages are transactional, event-based, and non-marketing.

Message frequency depends on user actions and scheduled delivery timing.

Standard message and data rates may apply.

Links may be included in SMS messages when necessary to allow recipients to securely access the QV web or app experience for account authentication, verification, or viewing scheduled messages.

4.2 User Consent and Opt-In

Recipients receive SMS messages only after:

  1. Choosing to proceed via a secure web or app experience, and
  2. Successfully verifying their phone number using a one-time PIN, and
  3. Explicitly consenting to receive notifications related to a scheduled personal message.

Users may opt out of non-essential SMS notifications at any time by replying STOP.

Certain SMS messages, such as one-time PIN verification codes, are necessary to authenticate your account and cannot be disabled without impacting access to the Service.

4.3 SMS Service Provider

QV uses Twilio as its SMS delivery provider. Phone numbers are shared with Twilio solely for the purpose of delivering transactional SMS messages required for service functionality.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

  • Twilio: For SMS delivery of PIN verification codes
  • Cloud Infrastructure: Secure hosting and database services
  • Analytics Providers: To understand service usage (anonymized data only)

5.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or subpoenas
  • Protect the rights, property, or safety of QV, our users, or others
  • Investigate fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data in transit is encrypted using TLS/SSL
  • Secure Storage: Personal data is stored in encrypted databases
  • Access Controls: Strict limitations on who can access your information
  • PIN Security: Verification PINs are temporary and expire after a short period

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and maintain your account, comply with legal obligations, and resolve disputes and enforce our agreements.

Verification Data: PIN codes and related logs are automatically deleted after 30 days.

Account Data: If you delete your account, your personal information will be removed within 90 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your information

To exercise these rights, contact us at the information provided below.

9. International Users

QV may be accessed from countries around the world. By using our service, you consent to the transfer of your information to the United States or other countries where we operate, which may have different data protection laws than your country of residence.

10. Children's Privacy

QV is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Compliance with Regulations

QV is committed to compliance with:

  • TCPA (Telephone Consumer Protection Act): All SMS messages are transactional and non-marketing
  • GDPR (General Data Protection Regulation): For users in the European Union
  • CCPA (California Consumer Privacy Act): For users in California
  • Twilio Acceptable Use Policy: We adhere to Twilio's terms and guidelines

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via:

  • Email to your registered address
  • Prominent notice within the service
  • SMS notification (for critical privacy changes)

Continued use of QV after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@qv.app

14. Twilio-Specific Disclosures

14.1 Third-Party SMS Provider

QV uses Twilio Inc. as our SMS messaging provider. When you provide your phone number to QV:

  • Twilio processes your phone number solely to deliver verification PINs
  • Twilio does not use your data for their own marketing purposes
  • Twilio operates under industry-standard security and compliance practices for SMS delivery services

14.2 Message Content

All SMS messages sent through QV contain:

  • A verification PIN (typically 4-6 digits)
  • Clear identification that the message is from QV
  • No promotional or marketing content
  • Links only to QV's secure web or app experience (when necessary for authentication or message access)

14.3 Carrier Information

SMS messages may be delivered through various mobile carriers. Neither QV nor Twilio controls carrier delivery times or reliability. Carrier fees may apply.

By using QV, you acknowledge that you have read and understood this Privacy Policy.

Back to Home