Support

Support, handled with clarity.

If something didn’t go as expected, we’ll help you resolve it quickly and precisely.

Product informationUpdated April 2026

What do you need help with?

Start with the closest category. QC uses it to route your request to the right queue before anyone reads the details.

Response timing

Critical delivery issueSame-day triage

Account access issueWithin 24 hours

General supportWithin 24–48 hours

Priority is based on delivery impact and account access urgency.

Support request

Your account

Used to locate your account and associated moments.

Account emailUse the email tied to the QC account involved.

Issue details

Choose the closest match so your request can be routed correctly.

Issue typeDelivery outcomeTell us how the delivery differed from what you expected.

When and where

Include a moment ID if this issue is tied to a specific scheduled delivery.

Time issue occurredUse the closest time you noticed the issue.Affected moment IDOptional, but speeds up review when available.

What happened

The clearer your description, the faster we can review and route your request.

DescriptionDescribe what happened, what you expected, and what occurred instead.

Add context

Optional, but screenshots or recordings can help us resolve issues faster.

Attach screenshot or recording

PNG, JPG, PDF, or short video capture

Choose file

Send request

Requests are reviewed based on urgency and delivery impact.

View system status

What support covers

Support covers delivery timing concerns, account access issues, scheduling problems, and app behavior that blocks normal use.

For legal, privacy, or partnership requests, use the appropriate company contact channel.

Prefer direct contact?

If form submission is unavailable, you can reach us directly.

vera@qcapp.co